Notifications and Alerts overview

Team Ryver Chat, Forums, Notifications, Settings, Teams

Notifications and Alerts in Ryver

Ryver has a notification system designed to inform you of new content that you have expressed interest in, or alert you when another user is trying to communicate directly with you. Ryver uses a combination of proper “Notifications” that show up on the NOTIFICATIONS tab, and “Alerts” that take the form of in-app visual queues, or sounds when you have the desktop app minimized, or are on a different browser tab.

Note: Coming up with a default set of notification rules is always a balance between making sure you are aware of what is going on vs. trying not to irritate you with constant alerts. We understand that we cannot come up with default rules that apply to everybody’s preferences, and are actively working on new user preferences so that each user can control what they are notified of, and the manner in which those notifications take place (email, push notifications, etc.).

Team/Forum Notifications and alerts

Three notification levels for Topics:

New topic created: If you select this option, Ryver will notify you when a new topic is added, but you will not be automatically subscribed to the new topic, so you will not be notified of replies unless you start participating in that topic.

New topic and all replies (auto-subscribe): This setting will also notify you of newly created topics, but it additionally subscribes you to the new topic so that you are notified of any replies added to the topic by other users. This is the default setting for Private Teams.

Only topics I’m participating in: What this means is that you will not be pro-actively notified that a new topic was created, or that any replies have been added. You can still become subscribed to any individual topic and receive notifications for it by creating a topic, replying to a topic, getting @mentioned by another user, or by clicking on the “Subscribe” menu option under the ellipses for a topic. These are all ways of participating in a topic. This is the default setting for Open Forums.

Three notification levels for Tasks:

New task created: If you select this option, Ryver will notify you when a new task is added, but you will not be automatically subscribed to the new task, so you will not be notified of comments or other changes unless you start participating in that task. This is the default setting for Private Teams.

New tasks and status changes (auto-subscribe): This setting will also notify you of newly created tasks, but it additionally subscribes you to the new task so that you are notified of any comments added, or other important changes to the task.

Only tasks I’m participating in: What this means is that you will not be pro-actively notified that a new task was created, or that any changes have been made to the task. You can still become subscribed to any individual task and receive notifications for it by creating or being assigned to a task, commenting on a task, getting @mentioned by another user, or by clicking on the “Subscribe” menu option under the ellipses for a task. These are all ways of participating in a task.

In-app Alerts are ON/OFF

If you turn in-app alerts ON for a forum/team that you have pinned in your navigation bar, we will pop-up a “noty” in the lower left corner, or bounce the Ryver desktop application dock icon (when Ryver isn’t the active app) whenever any chat message is posted. If you turn this setting OFF, we will only raise the noty or bounce the desktop app icon if you are @mentioned in a chat message.

Note: We will turn the pinned team/forum tab in your Ryver navigation bar yellow for all new chat messages, regardless of your in-app alert setting.

Notifications for @mentions

One other trigger for getting a notification in your NOTIFICATIONS tab is being @mentioned (somebody types @ plus your username) in a team/forum chat room.

Note: In addition to notifying your fellow users with @username, there are two group @mention shortcuts that can be used:

@team: Use @team in team/forum chat rooms to send a NOTIFICATION to all users on that team or forum. Please use this feature sparingly in forums, as you will be notifying all members in your organization.

@here: Use @here in team/forum chat rooms to notify just the users who are currently online in that chat room.

Direct Message Chat Notifications

If somebody sends you a 1:1 chat message in Ryver, we will alert you by pinning that user’s tab under the main USERS tab in the left navigation bar, move it to the top of the pinned users list, and turn that tab text yellow/bold. If your status in the application is “away” (orange), or if you are offline, we will send you a mobile push notification and/or email notification depending on your settings.

Offline Notifications

If you are not online and “available” (green) in Ryver, and you get a Direct Message, are @mentioned in team/forum chat, or receive a post/chat notification in the NOTIFICATIONS tab, we will send you a push notification on your Ryver mobile app device. If you have offline email notifications turned on in Settings, we will also send you an email notification.

Note: We do not send you offline notifications if there is a new chat message in a team/forum unless you are @mentioned. We have been getting requests for an option to turn on offline notifications for ALL messages for specified teams and forums, and are now looking into providing this feature.

Desktop App “Alerts”

If you are using the Ryver desktop app for Mac or Windows, and it is not the currently active application, we will alert you when you get a notification in the NOTIFICATIONS tab, or somebody sends you a Direct Message. You will see a bouncing Ryver icon in the Mac dock, or a flash in the Windows task bar. There is also a sound to go with the alert, which you can turn off in Settings.