I’m getting Account Locked during login. How do I get back in?

Mimi Dolan General

If you enter a Password incorrectly into your Ryver Account login more than 5 times in a row, you will receive an”Account Locked” message for your User Account.

To reset, simply move to the Ryver login page on any Ryver App or browser and click the “Forgot Password” link on the login screen.

Example: (In a browser) If your Ryver account name is test, go to https://www.test.ryver.com:

ryver_forgot_password_link

Once you click the “Forgot Password” link, enter your email address, and then click “Reset”, Ryver will send you a “Reset Password” link via email. Upon resetting your password, your User Account will be unlocked.