Ryver User Guide

Renee General, Getting Started

Big Picture

Ryver is the place for group and private communication, file sharing, and conference calling all in one organized location. Have instant message style quips through Ryver Chat or email style topic-based conversations through Ryver Posts, share web links and documents from your devices, Dropbox, Box, and Google Drive effortlessly, and start multi-user conference calls all within the Ryver platform.

Basics

  • Organization = The Ryver domain(s) you create or are invited into.
  • Username = Your login name and the name others can use to @mention you and “force” a notification to you.
  • Users = All Members and Guests in the organization

Basic Tips

1) Keep a record of your Organization Name (myorganization.rvyer.com), Username, Password and the email address you provided to sign up. This is where your email notifications will be sent.

2) Consider keeping the desktop app in your tray or the browser tab open or bookmarked for easy access.

3) Visit our YouTube channel to view Ryver Tutorial videos.

Get the Native & Mobile Apps

  • Once you have joined a Ryver organization and created your User Profile, you can download and use our Mac, Windows and Linux native apps as well as our iOS and Android mobile apps. Ryver Downloads
  • We also have a Chrome Plugin for sharing URL links and Gmail messages into Ryver as Posts. Get the Chrome Plugin

 

GROUP -vs- INDIVIDUAL COMMUNICATION

Open Forums: Open Group Communication (equivalent to Slack’s Channels)

  • All Members automatically have access to all Open Forums.
    • Note: Guest users can also be given access to Open Forums by your Administrator or the forum creator.
  • All Users in an Open Forum can see and communicate with everyone else in it, including any added Guests.
  • All Users in an Open Forum have the ability to Direct Message all other users in that Forum.
  • The number of Open Forums you have access to is indicated by the number next to OPEN FORUMS in your left navigation bar.
  • Click on OPEN FORUMS in the left navigation bar to see a list of all available forums, and join the ones you’re interested in by selecting them in the list, or clicking the ellipses button and selecting “Pin to Navbar”.
  • To be alerted of new Chat activity for a particular Forum, you must “join” it first.
  • You can join as many Open Forums as you want and leave them at any time.

TIP: Be aware that once a Guest has been invited to an Open Forum they will have Direct Message access to all Members in the organization.  

Private Teams: Private Group Communication (equivalent to Slack’s Private Channels)

  • Users must be specifically invited to a Private Team.
  • Both Members and Guests can be invited
  • Once invited to a Private Team, all Users can see and communicate with everyone else in it, including any Guests.
  • You can see who is part of the Team by clicking the ellipses button in the top header bar and selecting Teammates.
  • Private Teams are only visible to those who have been specifically invited. If you haven’t been invited, it won’t show up in your list of Private Teams and you won’t even know it exists.
  • When you create or are invited to a Private Team you are automatically “joined” to it and it is automatically pinned to your left navigation bar.
  • You will be alerted of new Chat activity for all Teams that remain pinned.
  • The number of Private Teams you belong to is indicated by the number next to PRIVATE TEAMS in your left navigation bar.
  • Click on PRIVATE TEAMS to see the list, where you can re-pin any teams that you had previously unpinned from your navigation bar.

Direct Messages: Private communication between 2 Users. (equivalent to Slack’s DM’s)

  • To access a list of all the Users you can communicate privately with, click on the DIRECT MESSAGES tab in your left navigation bar.
  • Click on any one of the Users to start a totally private conversation that only you two can see. When you select them, they will be pinned to your navigation bar.
  • All Members show up in every other Members’ list.
  • You will also see any Guests with whom you share an Open Forum or Private Team.
  • You can “pin” those you communicate with often for easy access.
    • You can unpin a user at any time. If they send you another message, they will automatically be re-pinned.
  • You do not need to join or pin Direct Message users to receive chat alerts.

TIP: Banners are located at the top of each Forum, Team and DM to remind you who will be able to see what you are adding.

 

CHAT -vs- POSTS:

2 Ways to Communicate Inside Every Forum, Team, DM:

Chat:

  • Sometimes you want to communicate in a quick, rapid fire way like Instant Messaging or texting. That’s Chat.
  • We find that in 1:1 communications like Direct Messages, chat works perfectly most of the time.
  • But when you have a lot of people in a Forum or Team, chat can get overwhelming with many unrelated conversations going on at the same time.
  • That’s where Posts come in

Posts:

  • Sometimes you need to have a threaded, organized, conversation around an important topic similar to a group email. That’s Posts.
  • We find that when communicating with several people in a Forum or Team, as much as 70% of the communication is done through Posts and Comments.
  • Posts are generally the most important conversations within a group. It’s like having an ongoing discussion about a particular subject that can be added to indefinitely.
  • You can start a specific topic for discussion and other users are able to comment directly to your topic, add files, upvote or downvote, and set reminders.
  • We find Posts are often created around a file of some kind that is included in the body of the post. This can be a link to a cloud document (great for version control), web link, image, etc.
  • Ryver allows for both Chat and Posts within every Forum, Team and Direct Message.
    Chat(s) can be promoted to a Post at any time to allow for direct comments.

TIP: See our short video about Chat-vs-Post

 

PERSONAL TASK MANAGER

NEW! Take a look at how Personal Task Management works with our Personal Tasks 101 guide.

 

NOTIFICATIONS AND ALERTS

Chat Alerts:

  • Know when there are new chats in your Forums, Teams, DMs.
  • Forum or Team must be pinned to your left navigation bar to receive.
  • DM names will automatically be pinned to your left navigation bar any time someone chats with you.
  • When a Forum, Team, or Direct Message name YELLOW that means there is new chat activity there.
  • To see what’s new, click on the name, then the Chat tab and you will see a red “New Messages” line.
  • Everything under that line is new chat since you were last in that Forum, Team or DM.

Post and Comment Notifications (Centralized):

  • Rather than hunting and pecking through all of your individual Forums, Teams and DMs to see what’s new, you can see a list of all the new Posts and comments in one, centralized view by clicking the Notifications header in the left navigation bar.
  • Choose what Forums and Teams you would like to receive notifications by going into My Settings (click your name/avatar in bottom left corner), then Notifications, then either the Teams or Forums tab, and then turn Notifications ON for each individual Forum or Team.  (You can also turn in-app alerts on/off here). (see pic)
  • You will always receive notifications for new Posts/Comments in Direct Messages.  You do not need to pin them or turn Notifications on.
  • To see the entire Post/Comments and respond, click on the notification detail to open it.  
  • Once you click on the notification it will turn light gray to indicate that it is no longer “new”
  • Though we don’t currently have a way to “mark as unread”, you can set a reminder for any Post or Comment.
  • KEY: In the Notifications view you will see the new Post/Comment activity from all of your DMs and all Forums and Teams you have chosen “Notifications On”

Notifications and Alerts Summary:

  • Choose which Forums and Teams alert you of new chats and Notifications for new Post/Comments:
  • To receive Chat Alerts: Pin Forum/Team to left navigation bar. You’ll know there is chat activity when the Forum/Team turns yellow.
  • To receive Post/Comment Notifications turn Notifications ON or OFF for each one under My
  • Preferences/Notifications. You will see them by clicking the Notifications header in the left navigation bar. Update Preferences video
  • For Direct Messages: You will automatically receive Chat Alerts and Post/Comment Notifications. We figure you want to know if someone is specifically trying to get in touch with you through a DM and you shouldn’t have to have a big list pinned to receive an alert/notification.
  • You can “force” a notification to specific users by using their @name or using @team. Using their @name (find User @names in the list by clicking the DM header in the left navigation bar) will send a notification to them in their Notification Tab in the left navigation bar. Using @team will will force a notification to everyone in that team.
  • A Notification will be sent for @mentions in Chat and Posts/Comments.

To receive Push Notifications to iOS or Android:

  • You are @mentioned in a Team or Forum chat that you belong to or receive a DM.
  • Someone uses @team in a Forum or Team chat that you belong to.
  • A new Post or Comment is added to a Team or Forum for which you have Notifications turned ON.

Email Notifications:

  • Ryver sends offline email notifications using the same rules as Push, when you are not logged in to your Ryver organization.
  • By default, email notifications are turned ON, but you can turn them OFF in My Settings/ Preferences.

MY SETTINGS:

  • Adjust Your Profile, User Settings, Preferences, and Notifications:  
  • Click your @name/avatar in the bottom left corner of your organization, then My Settings and then:my-settings
    • Preferences: to adjust navigation views, Pinning order, Offline Notifications email, Sounds, Chat embeds, Post sort order, Conference call integration, and Reset Banners.
    • User Account: change your Username, Password, Email address and Time Zone.
    • Profile: Display name, Role, About Me and phone number.
    • Notifications: turn Notifications on or off for each one of your Forums/Teams. (These are the central Notifications referenced above). Also turn on/off in-app notifications for each Forum/Team.

SUPPORT, INTEGRATIONS, FEEDBACK, DESKTOP & MOBILE APPS

  • Click your Organization Name Dropdown org-nameorg-name
  • Get the Ryver apps: download Ryver apps and Chrome extension.
  • Integrations: integrate Ryver with other apps
  • Help: direct link to support.ryver.com full of helpful how-to articles.
  • Keyboard Hotkeys: see a list of Ryver hotkeys.
  • Send Feedback: report bugs, make product requests.
  • Release Notes: see the updates and new features.